Support

Support

Need help with Closer - Couple Widgets? Email yannick@closertoyou.app. Please include the app version, your iOS version, what you expected, and what happened. Screenshots are helpful, but do not send passwords, Sign in with Apple tokens, full payment details, or private partner content unless it is necessary to investigate your request.

Common fixes

Pairing

• Confirm both people have an internet connection and the current version of Closer.
• Pairing codes are one-time codes and may expire. Create a new code if the old one no longer works.
• If you unpair, both people must complete pairing again with a new code.

Widgets are not updating

• Open Closer to refresh its current state.
• Confirm you are still paired and signed in.
• Check that notifications are enabled if you want partner changes to wake widgets.
• Remove and add the widget again if iOS keeps an old snapshot.
• iOS controls widget refresh timing and may delay or throttle updates.

Distance or partner time is wrong

• Open iOS Settings → Privacy & Security → Location Services → Closer and review the permission.
• "Always" permission allows significant location changes to update in the background; "While Using" may require opening Closer.
• Location, reverse-geocoded city names, distance, and time-zone detection can be approximate or delayed. Closer is not an emergency location service.

Camera, photos, or notifications

• Review Closer's permissions in iOS Settings.
• Closer uses the system photo picker, so select the image again if an import fails.
• Camera access is required only for sending a Moment. Closer does not record audio.

Purchases and Closer Pro

• In Closer, use Restore Purchases while signed into the Apple account that made the purchase.
• A linked partner's Pro access may take a moment to refresh; both people should open Closer while online.
• Manage or cancel subscriptions through Apple's subscription settings. Deleting Closer or your Closer account does not cancel an Apple subscription.
• For billing or refunds, use Apple's billing support or request a refund from Apple. Apple determines refund eligibility.

Delete your account

Open Closer → Settings → Account → Delete account. This removes the profile and current profile content, device notification token, pair link, and local Closer state, then signs the device out. Your partner will become unpaired.

For complete deletion of the underlying authentication account and remaining backend, analytics, or purchase-related identifiers, email yannick@closertoyou.app with the subject Closer deletion request. Deleting a Closer account does not cancel an App Store subscription.

Request a copy or correction of your data

Email yannick@closertoyou.app with the subject Closer data request. You may request access, export, correction, restriction, objection, portability, or deletion as applicable. We may ask for information needed to verify that the account is yours. Never email your password, Apple credentials, or authentication token.

Contact

Yannick Westermann Theresienstraße 51 80333 Munich Germany

Email: yannick@closertoyou.app

Website: closertoyou.app